CunJinHelp & support
A quick guide to making CunJin at home on your desktop.
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Include your Mac model, macOS and app version, and the steps that reproduce the issue. Do not send passwords, financial account details or unnecessary private information.
Frequently asked questions
How do I move an attached group?
Drag a panel close to another and release. On the next drag, connected panels move together. Hold Option to detach a single member.
Can I choose dollars or yuan?
Yes. Use Primary price: USD or Primary price: CNY in each panel menu. English defaults to USD; Simplified Chinese defaults to CNY. Times use your system time zone.
Why is this price different from my bank or dealer?
These are third-party reference quotes with currency and weight conversions. They are not executable bank, retail jewellery or domestic exchange prices. HG copper is a pound-based reference and is not a domestic tax-inclusive spot quote.
Why is a quote marked stale?
A failed refresh or a source timestamp older than 3 minutes marks a quote stale. The last valid price remains visible; a closed market may also keep its price unchanged.
How do I stop requests or restore a panel?
Use the menu bar Au/Ag/Cu items to restore panels. Hiding copper stops future copper refreshes; closing the watchlist stops future platinum and palladium refreshes. Gold and silver menu bar quotes continue updating. Quit CunJin to stop all requests.
Does it work on my Mac?
The app targets macOS 12 or later and contains native Intel and Apple Silicon code. It is a macOS desktop app, not an iPhone app.
How are purchases and refunds handled?
The planned release is a one-time paid download through the Apple App Store. Apple handles payment, purchase history and refund requests. There is no subscription or in-app payment managed by CunJin.